Shipping Policy

At Clothluma, we are committed to delivering your order safely and efficiently. Please review our shipping policy below for information about processing, delivery times, and shipping updates.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times after dispatch:

• United States: 5–8 Business Days

• International Orders: 7–15 Business Days (where available)

Please note that delivery times are estimates and may vary depending on your location, weather conditions, or carrier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

From time to time, Clothluma may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your package's journey.

Delivery Delays

While we strive to deliver every order on time, unexpected delays caused by shipping carriers, customs, severe weather, or other circumstances beyond our control may occur.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Clothluma is not responsible for delays or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible. Our support team will work with the shipping carrier to help resolve the issue.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: info@clothluma.shop

Phone: +1 212-555-4837

Business Address:
146 W 29th St
New York, NY 10001
United States