Shipping policy

At Clothluma, we are dedicated to delivering your orders quickly, safely, and seamlessly. We offer Free Standard Shipping on all eligible orders within the United States. Please review our complete shipping guidelines below to understand how your order is processed, transit times, and tracking details.

1. Free Shipping & Shipping Costs

  • Standard Shipping Cost: $0.00 (FREE) for all orders within the United States.

  • No Hidden Fees: We do not charge any hidden handling fees or unexpected checkout delivery surcharges.

2. Order Processing & Transit Times

To calculate the total delivery time for your package, please consider both our handling time and transit time:

  • Handling / Processing Time: 1 – 3 Business Days (Monday to Friday).

    • Orders placed after cutoff times, on weekends, or during public holidays will begin processing on the next business day.

  • Transit / Shipping Time: 5 – 8 Business Days (Monday to Friday).

  • Total Estimated Delivery Time: 6 – 11 Business Days.

3. Order Cutoff Time & Business Hours

  • Daily Order Cutoff Time: 5:00 PM (EST - Eastern Standard Time).

  • Operating Days: Monday through Friday (excluding official federal holidays).

4. Order Tracking & Status Updates

Once your package is packed and dispatched from our fulfillment facility, an automated shipping confirmation email containing your tracking number will be sent to your inbox.

5. Address Changes & Cancellations

  • Address Corrections: Please verify that your shipping address is accurate before completing checkout. Address modifications must be requested within 2 hours of order placement. Once an order enters processing, we cannot update the destination address.

  • Cancellation Request: If you wish to cancel an order, please email us immediately at email.support@clothluma.shop. If the item has already been shipped, please follow our Return & Refund Policy (https://www.clothluma.shop/policies/refund-policy) upon receiving the package.

6. Damaged, Lost, or Missing Packages

  • Damaged Items: If your items arrive damaged during transit, please take clear photos of the packaging and product, and reach out via our Contact Us Page (https://www.clothluma.shop/pages/contact) within 48 hours of delivery.

  • Lost Shipments: If your tracking code indicates that your package was delivered but you have not received it, check around your property or with immediate neighbors. If still unresolved, notify our support team immediately for carrier investigation.

7. Official Business Contact Information

If you have any questions, inquiries, or concerns regarding your order's delivery status, please contact our support team:

  • Brand Name: Clothluma

  • Support Email: email.support@clothluma.shop

  • Phone Number: +1 (817) 555-0100

  • Physical Business Address: 124 Deer Stream Ct, Azle, TX 76020, United States

  • Customer Support Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)